Cancellations
Request cancellation as soon as possible by phone or WhatsApp. A full cancellation is generally available before preparation or dispatch begins. Once an order has been prepared, packed or dispatched, cancellation may not be possible.
Damaged, incorrect or missing items
Contact us within 24 hours of delivery with the order reference, a description of the issue and clear photographs of the parcel and product. After review, we may offer an appropriate replacement, partial refund or full refund.
Perishable goods
Returns are not accepted merely for change of mind, personal taste preference, incorrect storage after delivery or an address/contact error supplied by the customer. This does not affect claims for damaged, incorrect or unsafe products.
Refund timing
Approved refunds are initiated to the original payment method, usually within 5–7 business days. The bank or payment provider may take additional time to credit the amount. Cash on delivery or offline payments, where applicable, are resolved directly with our team.